FAQs

Frequently Asked Questions:

How long will it take for my order to arrive?

I aim to dispatch each order within 1 week after receiving full, cleared payment. See my Shipping and delivery Information page for more details

What if I change mind once I receive my order?

We all change our minds from time and time so as long as it is within 14 days of receiving your order I will refund you in full (including original postage costs) once I am in receipt of the returned goods.

Please return the item back in its original packaging. Please obtain proof of postage. It may take up to 7 working days from your return arriving here to process your refund.

Can I request to customise an product?

Of course you can. Contact me via email or the contact form, and I will see if I can accommodate your request.

Which size lampshade should I go for?

I make various diameter sizes, if you cannot see the size you would like then feel free to message to discuss further.

My order arrived in the post damaged, what should I do?

You wait for your order to arrive and much to your disappointment it is damaged upon arrival. Let me know either via email or contact page and I will work with you to follow up with Royal Mail and I’ll make a claim. In the meanwhile I will get a replacement out to you.

Will your lampshade fit my light fittings?

Every lampshade is supplied with a removable adaptor ring. When the ring is inserted in the lampshade, it is suitable for smaller diameter UK (BC) fittings. When the adaptor ring is removed, the lampshade is then suitable for larger diameter EU (ES) fittings. What is the bulb wattage for your lampshade?

The recommended bulb wattage is 40 watts.

What if I have other questions?

If you have a question which you feel isn’t answered from the above, then please contact me via the contact form and I will endeavour to answer your query as soon as possible.